pausing service

For 100% cloth service: You can choose to receive disposable diapers (up to two packs depending on service level), a coupon credit to our online shop, or donate your unused weeks to families in need. Review the suspension guidelines below to be eligible.

• Suspension credit is only applied when there is no pick up and no delivery.
• Pause Service form must be submitted by 12 PM on the business day prior to your delivery day.
• Dirty diapers should not sit around for more than 1 week due to staining, please plan accordingly and contact us if you have a special circumstance. You have the option to wash diapers at home or on vacation (see diaper care instructions). Or you can drop off at our facility in Fremont (118 N 36th St). Drop location is around the corner on Palatine in front of the orange warehouse doors.
• The coupon code can be used for retail purchases only.
• For service pauses longer than 4 weeks, we will pick up the diapers and re-deliver them when you are ready to resume service. You will not be billed for the weeks that service is paused (pick up and redelivery count as service weeks).

For combo service (cloth + disposable): We will add more disposable diapers if needed (up to two packs depending on service level). There will not be a store credit or refund for a skipped service week. For pauses longer than 4 weeks, we will pick up the diapers and re-deliver them when you are ready to resume service. You will not be billed for the weeks that service is paused (pick up and redelivery count as service weeks).

For compostable service: You can skip a pick up/drop off at you will receive an account credit accordingly.