payment method options

When purchasing initial service through our website, you will be asked to set up a credit card on file to be used for recurring payments as a back up. On your first invoice, we will ask you to set up an ACH debit for your recurring payment to help us lower costs associated with credit card fees. We have outlined the different systems below:

We use Gocardless for our ACH debit billing (direct bank account payment). This was implemented in 2019 to reduce the fees associated with credit cards for recurring payments. While we do encourage customers to sign up, it is optional. If this is your payment method, you will receive an email from noreply@gocardless.com two days before payment is drafted from your account (check your junk mail). The charge will show up on your bank statement as "Gocardless- Delivery ST - XXXX" or something like "GC<>DELIVERY ST ...." To change your ACH debit account, email us directly.

Failed payments are subject to a $4 fee.

Credit Card Payment

The credit card associated with your account on our website will be used for recurring credit card payments as back up only. On your first recurring invoice, you will be asked to set-up a new payment method. Credit card payments are subject to a 2% processing fee. ACH Debit payments have no fee. Please make sure you select the box "set-up autopay" at the bottom of the screen when you enter your card details.

To change your auto-pay credit card information on future invoices, click "view invoice" and on the next screen click "manage auto-pay" link on the top right of the screen.

Gift Certificates

Gift certificate balance will be automatically applied to your invoice before your payment method is charged. Please ensure you apply gift certificates to your account. Gift certificates that are activated after the Invoice Date will be applied not the next invoice.