service pause credit

For 100% cloth service: You can choose to receive disposable diapers, a coupon credit to our online shop, or donate unused week(s) to our subsidized service program. Review the suspension guidelines below to be eligible.

Log into your account and fill out our Temporary Suspension form.

For 100% cloth service: You can choose to receive disposable diapers or a coupon credit to our online shop. Review the suspension guidelines below to be eligible.

• Suspension credit is only applied when there is no pick up and no delivery.
• Suspension form must be submitted by 12 PM on the business day prior to your delivery day.
• Dirty diapers should not sit around for more than for more than 1 week due to staining, please plan accordingly and contact us if you have a special circumstance. You have the option to wash diapers at home or on vacation (see diaper care instructions).
• For suspensions longer than 4 weeks, we will pick up the diapers and re-deliver them when you are ready to resume service. You will not be billed for the weeks that service is paused (pick up and redelivery count as service weeks).

For combo service (cloth + disposable): We will add more disposable diapers if needed. There will not be a store credit or refund for a temporary suspension. For suspensions longer than 4 weeks, we will pick up the diapers and re-deliver them when you are ready to resume service. You will not be billed for the weeks that service is paused (pick up and redelivery count as service weeks).

For compostable service: There will be an invoice credit for skipped delivery/pick up.